^{Why HOSPI Sigma™}

Hospitality is a high-pressure business—where guest expectations, peak periods, and team handovers can change the outcome in minutes. The difference between a good day and a great day often comes down to how consistently teams decide, coordinate, and execute. HOSPI Sigma™ was created to strengthen that consistency by connecting learning with real operational realities. It supports students and professionals to build practical capability—decision-making under pressure, service-to-systems thinking, and execution discipline—so they step onto the floor with confidence and adapt faster. Built on deep hospitality leadership experience and global operational discipline, HOSPI Sigma™ is designed to complement existing training and education—helping hotels and institutes build job-ready talent and reliable performance, without adding complexity.

What Makes HOSPI Sigma™ different

HOSPI Sigma™ is not another theory-heavy course.

It is a practical capability pathway built around four core operating principles:

Judgment Under Pressure (JUP) – making the right call when it matters most
Service-to-Systems (S2S) – understanding how departments connect and where service breaks
Quality Execution Discipline (QED) – doing the basics right, every shift
Consistency, Control, Confidence (C3) – measuring what actually improves performance

The programme is CPD UK accredited, with IoH endorsement under consideration, providing third-party validation of learning structure and outcomes.

What do we offer

Live learning

Learn live with top educators, chat with teachers and other attendees, and get your doubts cleared.

Structured learning

Our curriculum is designed by experts to make sure you get the best learning experience.

Community & Networking

Interact and network with like-minded folks from various backgrounds in exclusive chat groups.

Learn with the best

Stuck on something? Discuss it with your peers and the instructors in the inbuilt chat groups.

Practice tests

With the quizzes and live tests practice what you learned, and track your class performance.

Get certified

Flaunt your skills with course certificates. You can showcase the certificates on LinkedIn with a click.

Outcomes You Can Expect

For students and early-career professionals:

Faster job readiness and confidence
Stronger decision-making in live service situations
Better understanding of hotel operations as a system

For hotels and institutes:

Reduced onboarding friction
More consistent execution across shifts and outlets
Improved employability and placement outcomes
A shared operational language between academia and industry

Who It’s For

Hospitality students (hotel management final year)

Hotel professionals and supervisors

Senior managers looking to strengthen execution and leadership capability

HOSPI Sigma™ doesn’t replace existing education or training.
It strengthens it—where it matters most: on the floor.

HOSPI Sigma™ Founder

HOSPI Sigma™ (HHOSPI SIGMAA) is the branded name for the Unified Lean Six Sigma–based programme created exclusively for the hospitality industry.

Sanjeev Kumar; A hospitality veteran with 30+ years across Taj/ITC/Starwood/Premier Inn, and a transformation leader in UK financial services (ex-Lloyds Banking Group). He founded HOSPI Sigma to bring practical Lean Six Sigma to hotels—focusing on fast flow, first-time-right service, and measurable guest delight.

What would you like to learn today?

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